Imagine you are case worker responsible for a fraud investigation. In order for you to find a suspect, you need to look at analyze various other cases, accounts, and data. This is extremely time consuming and at times infuriating. A great way to improve the user experience is to use connectivity maps.
The idea is that system itself analyzes the data, and then presents the case worker with a map highlighting all other cases and accounts connected to the case being investigated.
The usage of these connectivity maps is not limited to just this one use case but can be used in many other scenarios as well. A few other use cases of connectivity maps:
- Device dependencies: a connectivity map will help identify the impact on infrastructure if a device fails.
- Air traffic: connectivity map can show how delay at one airport might have an impact on overall air traffic.
Want to learn more about UX Patterns? Download your copy of “UX Patterns for Enterprise Applications” here.