One of the common issues that manual processing causes are data errors. So, while automating processes wherever human input is required, try keeping the data entry to a minimum. In order to do so use following approaches.
Pre-populate Data
Load as much data by default as possible e.g. a user’s information from LDAP
Provide Options
Provide a list of values instead of a free form input e.g. type of issue. This reduces any erroneous data entries and is useful when doing analytics.
Pre-Calculate
Make the interface do as many calculations as possible e.g. in the screenshot above the interface is calculating total in $ and then total cost to the client in ¥.
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